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What happens when I have an International return?
2 Out of 3 Found HelpfulFor international returns, USPS shipments are eligible for return service. If a shipment is undeliverable or refused, it will be sent back to the original sender using the return address on the label. However, to manage USPS international returns, you must have submitted a Power of Attorney (POA) document. As the package passes through numerou...
Read MoreWhat happens when I have a Canadian return?
1 Out of 3 Found HelpfulCanadian returns do not require a customs broker as they do not cross any international borders, and are instead processed differently than U.S. and international returns. All undeliverable Canadian shipments are returned to the ShipShop hub in your region, and a return processing fee, as well as any additional fees based on your preferred ret...
Read MoreWhat happens when I have a return?
1 Out of 3 Found HelpfulIf you are a recipient of a shipment and need to return a shipment, please contact your seller to confirm their return policy. The return process, often referred to as 'reverse logistics', follows the same journey as any other shipment. Your return will travel back to the original sender via the address on the label. You can track the return w...
Read MoreWhat is the cause of my shipment being sent back?
2 Out of 3 Found HelpfulDelivery times are always estimated and never guaranteed. If you have any questions regarding the delivery of your shipment, please consult your tracking information for the latest updates. We understand that delays can occur, and we will do our best to process your shipments as quickly as possible. Sometimes, a shipment may be returned for v...
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